This month’s edition of the Oomiak Crew Spotlight series takes us to Oomiak’s QLD & NSW Customer Service teams!
Our team is filled to the brim with enthusiastic, experienced, and skilled people – we’re excited to share their stories.
My Role in Oomiak
“Starting with Oomiak back in 2015, I joined as part of the Customer Service (CS) QLD team as a Service Technician.
With some Capital Projects (CP) works in the region, I spent a large portion of time on a few different projects assisting with installs, decommissioning, cut-ins and commissioning works of any new or old equipment.
It got to a point where I transitioned to working CP full-time on a national scale. I was commissioning and supervising the close out and hand over of many projects.
I’ve managed to work on sites in every state of this country, for clients including Arnott’s, Inghams, Baiada, Aldi, Woolworths, Metcash, Penfolds, Goodman Fielder, and many more,” says Tim.
Gaining an impressive track record Tim broadened his horizons, taking on a new challenge.
“Continuing in a similar role, in my stint away from Oomiak, I was based around site supervision of multiple different trades along with commissioning of items that were installed across multiple industrial refrigeration projects.
I was also helping direct their project department into new beginnings, while trying to fine tune what was already existing,” says Tim.
In 2023, Tim returned to Oomiak as the Customer Service Manager for Queensland, which then developed into the Customer Service Manager Eastern Region role.
“Taking yet another career jump has been a significant step for me, and tackling a different section of the industry again brings its own challenges.
But I’ve been welcomed by both Oomiak and existing clients that I had relationships with from when I was a service tech – so transitioning back into the company has been a smooth process,” says Tim.
Growing into the role and making it his own, Tim’s developed strong relationships and understands the link between great customer relationship and great service.
“Building strong relationships with people both internally and externally has a large impact on me, both to understand what others are wanting as well as what I want from people and the Oomiak business.
A good relationship is key. Because this creates great trust between myself, my team, and our customers. This also aids in the collaboration of both parties to overcome issues that may not be quickly resolved,” says Tim.
Best Thing About Working at Oomiak
“I like the diverse nature of the industry and what it has to offer, from having the ability to be very hands on with field operations and maintenance tasks, through to project works and commissioning.
It’s also not a ‘throw away’ industry as many have become. We provide real value and resurgence in the ability to overhaul equipment that may have been destined for the bin,” says Tim.
My Career Tips
“Every day is new, you can’t dwell on what happened yesterday, you have to keep moving forward as there are always new opportunities and challenges around the corner,” says Tim.
Keeping this in mind, Tim accepts the challenge that each day has brought – and throughout the course of his career he’s picked up some invaluable skills.
“Gaining better time management is something I attained (since the days seem to be getting shorter). Also, a better understanding of what my co-workers need has been a big change to get my head around.
This is because challenges don’t only exist within the physical or technical tasks but also within the mental challenges that we all face daily,” says Tim.
Prioritising his team, Tim knows the benefit of establishing and maintaining a great work environment.
“Generally, it’s about trying to keep a positive atmosphere amongst the team so that we all want to come to work and enjoy what we do,” says Tim.
Great work Tim, we’re all looking forward to seeing the spark and successes you continue to bring each day – well done!
